FAQ
What kinds of traditional crafts do you offer?
We offer a wide range of Kyoto crafts such as Kyo-yaki (ceramics), Nishijin-ori (textiles), Kyo-sensu (folding fans), and more.
Are all the products handmade?
Yes, most of our items are carefully handcrafted by local artisans.
Do you ship internationally?
Yes, we offer worldwide shipping with tracking.
How long does international shipping take?
Shipping usually takes 7–14 business days, depending on your location.
Which countries do you ship to?
We ship to most countries. Please contact us if you have any specific concerns.
How much is the international shipping fee?
Shipping fees are calculated based on destination and package weight at checkout.
Can I track my order?
Yes, a tracking number will be provided after your order is shipped.
Is there a return policy for international orders?
Yes, we accept returns within 14 days of receipt. Please see our return policy page.
Are your products authentic and certified?
Absolutely. All items are sourced from certified artisans and workshops in Kyoto.
Can I request a custom-made product?
Yes, some artisans accept custom orders. Please contact us for details.
Do you have gift wrapping services?
Yes, we offer traditional Japanese wrapping (furoshiki or washi paper) for gifts.
Is English customer support available?
Yes, our customer service team is fluent in English and happy to assist
Do you offer product explanations in English?
Yes, each product page includes detailed descriptions in English
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and other international methods.
Contact Form
If you have any questions, please feel free to contact us using the form below.